HVAC & plumbing company answers Google LSA and Thumbtack leads instantly with AI
AllTech Services · Northern Virginia, US ·
What they did
AllTech Services, an HVAC and plumbing company, uses Netic for inbound calls and leads. Before, leads from Google LSAs and aggregators like Thumbtack waited 15 to 30 minutes for a CSR. The company says customer acquisition cost hovers at $400, so not losing a lead matters. Its five-person call center now spends more time on outbound tune-up and membership calls.
Reported results
- 4,200+ inbound jobs booked autonomously with AI, a 78% average booking rate on after-hours and overflow jobs, and LSA and aggregator lead response cut from 15–30 minutes to instant (vendor-reported)
Tools
Netic
Cost
Not disclosed
Source
Netic: https://www.netic.ai/customer-stories/alltech
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for a plumbing company between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.