3-bay auto shop adds AI voice + SMS booking and cuts no-shows 55%
Unnamed 3-bay automotive repair shop · Auckland, New Zealand ·
What they did
An AI system answers calls, books via SMS, sends reminders 48 and 4 hours before appointments, flags urgent repairs for callback and runs 'due for service' recall campaigns.
Reported results
- +24% booked appointments after 90 days
- +$4,200 additional monthly revenue
- -55% no-shows
- 12 hours a week of receptionist time saved
Tools
Invenix AI voice & SMS, Google Calendar
Cost
Not disclosed
Source
Invenix AI: https://invenix.ai/case-studies/automotive-repair-shop/
Vendor case study (results reported by the vendor). The shop is not named in the source. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for an auto repair shop. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.