5-location tire & auto shop drops missed calls from ~40% to under 2%
First Tire & Automotive · Houston, TX, US ·
What they did
Service advisors couldn't work the bays and the phones at once. AI now answers every line, books into the scheduler for all five locations, and Zapier triggers follow-up texts and emails.
Reported results
- Missed calls from ~40% at peak to under 2%
- Monthly revenue +28%
- Advisors' time on routine calls from 70% to 25% of the day
Tools
Answering Agent (white-label AI), Zapier
Cost
Not disclosed
Source
Answering Agent: https://answeringagent.com/blog/missed-calls-white-label-ai-case-study
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for an auto repair shop. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.