Small plumbing shop lets an AI receptionist take messages while the owner is under a sink
Frankie's Plumbing · San Diego, CA, US ·
What they did
Owner Frank Galvin uses Jobber's AI receptionist to capture messages and customer details when he can't answer, then calls back between jobs. On site, his team turns an assessment into a quote with photos, a deposit and a signature, sometimes in under five minutes.
Reported results
- Frank says the AI takes clear messages, so he can call back within a reasonable time and not lose the business
- He credits Jobber overall (not the AI feature alone) for growth from roughly $100,000 a year to an estimated $800,000
Tools
Jobber, Jobber AI Receptionist
Cost
Not disclosed
Source
Jobber: https://www.getjobber.com/academy/plumbing/frankies-plumbing/
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for a plumbing company. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.