22-person HVAC contractor quadruples monthly Google reviews with a post-job SMS sequence
Unnamed HVAC contractor (22 employees) · United States ·
What they did
40-50 jobs a month produced fewer than 5 reviews. Every customer now gets an automated SMS request within 24 hours of the job, with one follow-up for non-responders.
Reported results
- From fewer than 5 to 20+ new reviews a month within 90 days
- 35% of customers left a review after the request
- No ongoing staff time
Tools
Astola AI review requests
Cost
Not disclosed
Source
Astola: https://astola.io/case-studies/hvac-google-review-automation
Vendor case study (results reported by the vendor). The contractor is not named in the source. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
Write a short, friendly text for an HVAC company to send 30 minutes after a job is finished, thanking [customer first name] by name, mentioning the tech [tech name], and asking for a Google review with this link: [link]. Then write a polite follow-up for 3 days later if they haven't left one.