45-tech HVAC and plumbing company triples monthly bookings with AI voice dispatch
Unnamed regional HVAC & plumbing company · Three US metro areas (not named) ·
What they did
An answering service that only took messages was replaced with AI agents that triage emergencies, dispatch on-call techs, book by tech availability and location, offer maintenance plans and send post-job review requests.
Reported results
- Jobs booked per month 420 to 1,260
- After-hours job capture 6% to 89%
- Review volume up 340% from AI post-job follow-ups
- Google rating 3.8 to 4.7
Tools
Realbotics voice agents
Cost
$48,000/year deployment (per source)
Source
Realbotics: https://realbotics.ai/case-studies/home-services-company-triples-booked-jobs
Vendor case study (results reported by the vendor). The client is not named in the source. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for an HVAC company between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.