HVAC company answers 1,150+ calls with AI and books 226 jobs into ServiceTitan
Miller's Home Comfort · Not stated ·
What they did
To handle peak-season call surges, the company had an AI voice agent answer every inbound call, schedule appointments into ServiceTitan and send automated follow-up texts and reminders.
Reported results
- 100% call capture across 1,150+ calls
- 226 jobs booked in ServiceTitan
- 75% increase in follow-up efficiency
Tools
Free2Grow AI voice, ServiceTitan
Cost
Not disclosed
Source
Free2Grow: https://www.free-2-grow.com/case-studies/millers-home-comfort
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for an HVAC company. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.