Dispatchers retire the tech-skills spreadsheet with AI dispatch suggestions
Rainforest Plumbing & Air · Phoenix area, AZ, US ·
What they did
Four dispatchers matched 20+ techs to jobs from a skills spreadsheet that was rarely updated. Dispatch Assist now analyzes skills, availability and location to recommend a tech; dispatchers accept or reject.
Reported results
- Dispatchers haven't touched the spreadsheet since
- Humans keep the final call on every assignment
Tools
ServiceTitan Dispatch Assist
Cost
Not disclosed
Source
ServiceTitan: https://www.servicetitan.com/blog/success-story-rainforest-plumbing-air-dispatch-pro
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You book appointments for a plumbing company. Ask for service type, address and preferred day. Offer only these open windows: [paste windows]. Confirm the booking back in one sentence, then send reminders 48 hours and 4 hours before with a one-tap reschedule option.