Atlanta-area plumber's AI agent books 80% of the calls it takes
Superior Plumbing · Atlanta area, GA, US ·
What they did
The call center added an AI virtual agent ("Piper") that books and reschedules, handles unlimited simultaneous calls and escalates to a team member when needed.
Reported results
- 80% booking rate as a frontline call taker
- 30% escalation rate
- 70% booking rate as a fallback option
Tools
ServiceTitan AI Virtual Agent
Cost
Not disclosed
Source
ServiceTitan: https://www.servicetitan.com/blog/success-story-superior-plumbing-ai-virtual-agent
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for a plumbing company. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.