UK cleaning company automates 100% of bookings with a no-code bot and cuts no-shows ~40%
Unnamed UK cleaning services company · United Kingdom ·
What they did
Bookings by phone and DM caused double bookings. A chatbot now handles service selection, time, address, confirmation and reminders, synced to the calendar and CRM.
Reported results
- 100% of bookings automated
- No-shows down ~40%
- Staff save 2-3 hours a day
Tools
Make.com, Telegram Bot API, Google Calendar, Airtable
Cost
Not disclosed
Source
Velway AI: https://velway.ai/en/cases/client-booking-automation-for-a-cleaning-service
Vendor case study (results reported by the vendor). The company is not named in the source. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You book appointments for a cleaning company. Ask for service type, address and preferred day. Offer only these open windows: [paste windows]. Confirm the booking back in one sentence, then send reminders 48 hours and 4 hours before with a one-tap reschedule option.