HVAC franchise replaces its live answering service and lifts after-hours bookings from 58 to 208
Aire Serv, Sevierville · Sevierville, TN, US ·
What they did
The franchise location swapped its third-party live answering service for an AI agent that answers every after-hours call, follows brand standards and offers maintenance plans on relevant calls.
Reported results
- After-hours bookings rose from 58 to 208 (90% after-hours booking rate)
- 8.6% increase in overall booked calls
- 41% of eligible callers signed up for subscription plans
Tools
Avoca AI
Cost
Not disclosed
Source
Avoca AI: https://www.avoca.ai/customers/aire-serv
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for an HVAC company between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.