Largest LA HVAC company consolidates four vendors into Avoca and lifts booking rate from ~70% to 90%
Brody Pennell Heating and Air Conditioning · Los Angeles, CA, US ·
What they did
Brody Pennell (200+ employees) replaced separate text, web scheduling, overflow and chat vendors with one Avoca layer tied to ServiceTitan. Responder books against live capacity during heat-wave spikes of 1,200–1,300+ daily calls; Coach returns hours of manual call review to the call-center manager; Speed to Lead lifts social conversion.
Reported results
- Booking rate from ~65–70% to 90%
- Facebook/Meta lead conversion from ~15–20% to 25%
- About 3 hours/day of manual call review returned to the call-center manager
Tools
Avoca Responder, Avoca Coach, Avoca Speed to Lead, Avoca Web Chat / Scheduler, Avoca Outbound Campaigns, ServiceTitan
Cost
Not disclosed
Source
Avoca AI: https://www.avoca.ai/customers/brody-pennell-platform-consolidation
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are Brittany, AI CSR for a large LA HVAC company. Read ServiceTitan capacity, book the right tech and slot with correct tags and campaign, and put every call on the same scorecard as human CSRs.