Home-services roll-up books 22% of revenue through Avoca AI CSR across 35+ brands
Sila Services · Northeast and Midwest, US ·
What they did
Sila grows by acquiring HVAC, plumbing and electrical brands. With Avoca it built a repeatable "Sila Standard" playbook—optimized ServiceTitan capacity planning, uniform AI config, and brand-matched tone—so new locations go live without rebuilding a call center each time. Avoca now runs across more than 35 locations; Sila also replaced its web scheduler with Avoca Simple Scheduler across the portfolio in two weeks.
Reported results
- 130,000+ quarterly calls handled by Avoca
- 22% of total revenue booked by Avoca
- 95% AI acceptance rate among callers who reach the AI CSR
- Simple Scheduler raw booking rate 32% vs 11% for the prior tool
Tools
Avoca AI CSR, Avoca Simple Scheduler, ServiceTitan
Cost
Not disclosed
Source
Avoca AI: https://www.avoca.ai/customers/sila
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the AI CSR for a multi-brand HVAC, plumbing and electrical platform. Answer every call in the brand's voice, book into ServiceTitan Adaptive Capacity, and keep a short structured summary for the local team. Escalate only when the caller asks for a human or the issue is outside booking rules.