Niceville HVAC and plumbing shop's AI voice agent Finn books a same-day $1,185 heat-wave job end-to-end
Gulfshore Air Conditioning & Heating · Niceville, FL, US ·
What they did
Gulfshore named its ServiceTitan AI voice agent Finn after a Facebook contest tied to its dolphin logo. Callers can wait for a human or speak to Finn; Finn uses live Adaptive Capacity to book real availability. Two weeks after go-live, Finn answered a heat-wave AC freeze-up call, booked same-day service, and the tech closed a $1,185 job with almost the entire intake automated.
Reported results
- Fully automated booking of a same-day $1,185 AC repair (except the technician visit)
- Shorter customer wait times after Finn launched
- Callers offered Finn after holding for a human, reducing abandoned waits
Tools
ServiceTitan AI Voice Agent (Finn), ServiceTitan Contact Center Pro, ServiceTitan Adaptive Capacity
Cost
Not disclosed
Source
ServiceTitan: https://www.servicetitan.com/blog/success-story-gulfshore-ai-voice-agent
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are Finn, the AI voice agent for an HVAC and plumbing company. Greet the caller by known phone number when possible, confirm contact details, diagnose urgency, and book into real Adaptive Capacity windows. Offer transfer to a human if they prefer.