Plumbing company cuts call abandonment from ~30% to 5-10% and recovers $1.33M
Brothers Plumbing · Not stated ·
What they did
Callbacks after 10+ hours recovered under 3% of missed calls. In January 2026 the company adopted an AI virtual agent answering 24/7, booking against real capacity, zones and job types.
Reported results
- Abandon rate from ~30% to about 5-10%
- $1.33 million recovered revenue and counting
- One month above $200,000 in recovered revenue
Tools
ServiceTitan AI Virtual Agent
Cost
"A few thousand dollars" in virtual agent calls (per source)
Source
ServiceTitan: https://www.servicetitan.com/blog/success-story-brothers-plumbing-ai-virtual-agent
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for a plumbing company. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.