Owner + 6 electricians stop losing calls while on the tools
Unnamed electrical contractor (owner + 6 electricians) · Melbourne, VIC, Australia ·
What they did
An owner-operator with 6 electricians was missing over 60% of inbound calls while on job sites, and the owner spent 2 hours every evening returning them. A voice AI agent now captures every enquiry (name, location, job, urgency, timing), texts the owner a summary within seconds, and triages after-hours emergencies to the on-call electrician.
Reported results
- Lead capture rose from roughly 40% to 98%
- In the first month the agent handled 478 calls and captured 196 qualified leads
- The vendor reports $14K a month in recovered leads and 3.2× ROI in the first month
Tools
FlowWorks Voice AI
Cost
Not disclosed
Source
FlowWorks: https://flowworks.com.au/case-studies/trades-voice-ai
Vendor case study (results reported by the vendor). The vendor does not name the client. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the phone assistant for an electrical contractor. When the owner can't answer, greet the caller, get their name, callback number, address and what's wrong, ask how urgent it is (emergency today vs. this week), and tell them the owner will call back within 15 minutes. Never quote a price or promise a time. Then text the owner a 3-line summary.