Dealer service department uses AI only as a safety net for missed and after-hours calls
Mike Carney Toyota · Not stated ·
What they did
Mike Carney Toyota couldn't quantify how much business it was losing after hours or when lines were busy. It set up a CFive AI receptionist to answer only calls that would otherwise hit voicemail or ring out, booking service appointments in real time.
Reported results
- In one month the AI handled over 2,800 previously lost calls and turned them into 500+ service bookings, with about 20% of those calls becoming bookings (vendor-reported)
Tools
CFive AI
Cost
Not disclosed
Source
CFive AI: https://www.cfive.ai/casestudies/mike-carney-toyota
Vendor case study (results reported by the vendor). Dealership service department, not an independent shop. Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for an auto repair shop between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.