6-truck plumber replaces an $800/mo answering service and books 600% more after-hours leads
Reliable Plumbing · Phoenix, AZ, US ·
What they did
The answering service only took messages. A plumbing-specific AI agent now scores emergency severity, gives shut-off guidance, texts the on-call tech for true emergencies, collects photos and books non-emergencies straight into the calendar.
Reported results
- Monthly leads 22 to 64 in 90 days
- After-hours leads 4 to 28
- Emergency close rate 45% to 82%
- Average response time from 6+ hours to 18 seconds
Tools
Rapport Agent AI
Cost
$299/month agent cost (per source)
Source
Rapport Agent: https://www.rapportagent.com/blog/case-study/plumbing-case-study-reliable-plumbing/
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for a plumbing company between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.