UK plumber's AI receptionist answers 226 calls in 11 weeks, 90% outside office hours
SD Plumbing & Heating · United Kingdom ·
What they did
An AI receptionist answers on the existing number whenever the team can't, looks up returning customers in ServiceM8, captures what/where/how urgent, and emails the office a summary the moment the call ends.
Reported results
- 226 calls answered in 11 weeks
- 90% of them outside Mon-Fri hours
- 225 of 226 handled with no human
- Live in three weeks, evenings and weekends first
Tools
ElevenLabs voice, Twilio, ServiceM8, Email summaries
Cost
Not disclosed
Source
Locate AI: https://www.locateai.co.uk/case-studies/sd-plumbing-after-hours-receptionist
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for a plumbing company between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.