Florida electrician lifts after-hours booking with AI call and web-chat handling
Top Flight Electric · Florida, US ·
What they did
Top Flight Electric's missed after-hours calls meant only a 10% booking rate on those leads. It implemented Avoca's Responder and WebChat products to answer calls and web inquiries 24/7 and book appointments directly into the schedule.
Reported results
- Booking rate rose to 75%, the company captured $175,000 in additional revenue, and it hired four new technicians (as summarized by CaseStudies.com)
Tools
Avoca Responder, Avoca WebChat
Cost
Not disclosed
Source
Vendor case study (results reported by the vendor). Source checked 2026-10-20. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for an electrical contractor between 6 PM and 8 AM. Ask what's happening, decide if it's an emergency using these rules: [list your emergency rules]. If it is, page the on-call tech with the address and issue. If not, offer the next two open morning slots and confirm by text.