Salt Lake HVAC company turns paper membership folders into $35k with Podium AI Membership Coordinator
Air Design Heating & Cooling · Salt Lake area, UT, US ·
What they did
Office manager Lance Hudson used to spend 3–4 hours a day for ~six weeks each season calling through ~600 maintenance-agreement members from paper folders. Air Design turned on Podium's Membership Coordinator, which texts due members, checks the live dispatch board and books visits—without manual outreach calls.
Reported results
- $35k revenue collected in six weeks
- 471 members contacted by AI with no manual outreach calls
- 187 jobs booked
- 3–4 hours saved daily for the office manager during membership season
Tools
Podium AI Membership Coordinator, Podium AI Operating System
Cost
Not disclosed
Source
Podium: https://homeservices.podium.com/resources/case-study/air-design-ai-membership-coordinator
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are the membership coordinator for an HVAC company. Text maintenance members who are due for a seasonal visit, offer real open calendar slots from the dispatch board, and book confirmed appointments without asking the office to place outreach calls.