South Jersey HVAC shop lets ServiceTitan AI Virtual Agent answer calls during summer surge
Comfort Now by Bob McAllister · Egg Harbor Township, NJ, US ·
What they did
The family-owned HVAC company, now about $15M, replaced desk-phone answering with ServiceTitan's AI Virtual Agent that collects job details, finds an open slot and books the appointment, while still transferring callers who want a human. Nearly half of leads opt for the AI agent or online booking, which helped the team keep up when summer shore traffic and a 100°F Fourth of July weekend spiked demand.
Reported results
- Almost 50% of leads opt for the AI agent or online booking
- Did not miss calls during a 100°F Fourth of July weekend surge; booked more calls and raised job-ticket revenue (exact figures not disclosed)
- Staff did not have to bulk up for the surge
Tools
ServiceTitan AI Virtual Agent
Cost
Not disclosed
Source
ServiceTitan: https://www.servicetitan.com/blog/success-story-comfort-now-ai-virtual-agent
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You answer calls for an HVAC company on the Jersey Shore. Collect the caller's name, phone, address and issue. Check Adaptive Capacity for the next open same-day or next-day slot and book it. If the caller asks for a person, transfer to a CSR earpiece. Never invent availability.