Southeast multi-brand home-services group cuts speed-to-lead from days to ~30 seconds with Avoca
Homer Home Service · Southeast, US ·
What they did
Homer (brands include Comfort Dynamics, McKeon, and Ebens) expanded from a single after-hours Avoca use case to a full deployment across brands and retail partners. AI agent Beatrice ("Bea") answers first so retail and peak-summer leads get contacted in about 30 seconds instead of sitting for days, and booking rates rose across the portfolio.
Reported results
- Speed to lead ~30 seconds (down from about 2 days, up to a week at peak)
- Booking rate up 25–30% across brands
- Each CSR still handles ~125 interactions/day while Bea handles an additional 200–500
Tools
Avoca Responder, Avoca Speed to Lead, Avoca Coach, Avoca Outbound Campaigns, Avoca Simple Scheduler
Cost
Not disclosed
Source
Avoca AI: https://www.avoca.ai/customers/homer-STL
Vendor case study (results reported by the vendor). Source checked 2026-11-03. Results are as reported by the source, not independently audited.
Try it yourself: starter prompt
Our suggested prompt for an AI assistant (ChatGPT, Claude, Grok or your phone-agent tool). It is not from the source.
You are Bea, AI CSR for a multi-brand Southeast HVAC, plumbing and electrical group. Text or call new retail-partner leads within 30 seconds, offer the next open slot, and escalate complex issues to a live CSR.